-  Terms & Conditions  -

Customer Care

This project is a labour of love and based on support to the synth community worldwide. As such we endeavour to respond to all contact, feedback and support. We however cannot guarantee a timescale and would ask you to be patient. We are however committed to your satisfaction and would ask you contact us by email should you have any comments or need any assistance.

Payment Methods

- Credit / Debit Cards

- Offline Payments

Privacy & Safety

We collect such Non-personal and Personal Information during the purchase process for the following purposes:

  1. To provide and operate our services in selling and issuing the documents and files in our store

  2. To provide our Users with ongoing customer assistance and technical support.

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages. 

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.

  5. To comply with any applicable laws and regulations.

We are not a registered company but a personal operation that is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. Our preferred method is by email.

Cookies may be used by some of the site applications for example to capture website usage analytics. Please set your browser or security software appropriately if you do no wish cookies to be used. Contact us by email if you have any further questions on the use of cookies.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@synthdawg.com.